Privacy Policy

The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalise your experience when you visit us but we do not sell or disclose this information to any third parties.


Masterton Foot Clinic takes serious measures to protect your privacy and confidentiality. We understand that users that visit, purchase or make a booking from our site want to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. We are equally concerned with protecting your privacy, and have outlined the measures taken below. If you still have any concerns, or feel that our policy falls short of your expectations, please let us know immediately.


Please note: 

  1. As registered health professionals in New Zealand, we abide strictly by the Code of Health and Disability Services Consumers’ Rights 
  2. As registered podiatrists, we also abide by and answer to podiatry-specific codes including the Principles & Standards for the Practice of Podiatry in New Zealand and the Podiatrists Board of NZ Ethical Codes and Standards of Conduct
  3. While protecting our community and patients is our priority and we never share, sell or disclose your information in any unintended way to a third party, as with any website or online medium, information may be unlawfully obtained  by hackers. We take all reasonable precautions to protect your information and will advise you as soon as possible if we believe your information has been compromised. We take no responsibility for any losses you may incur as a result of this


Here is a list of the information we collect and why it is necessary to collect it:

  1. Basic identification – like your name and contact details 

Basic identification information collected includes your name, address, telephone number, address, birthdate and email address

This is used:

  • To provide you with the services which you request;
  • To maintain our accounts;
  • For billing;
  • To enable us to answer your enquiries;
  • For verifying your identity for security purposes;
  • For marketing our services and products;
  • To help make our website as useful to you as possible


  1. Your device information

When you visit our website, we automatically collect certain information about the device you are using, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

As you browse the website, we also collect information about the individual pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.” This information does not identify you specifically.

This is used:

  • In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • To send you news about the services if you have signed up to these and provided identifying information;
  • To tell you about other services of ours if you have signed up to these and provided identifying information.


We collect Device Information using the following technologies:

  • Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our website


  1. Personal information

In person

We collect information including medical histories, names of any health service provider or medical specialist to whom the patient is referred, copies of any letters of referrals and copies of any reports back. This and any other personal information provided by our patients, other referring service providers, or providers on their behalf with patient consent, is used solely to provide you with the treatment and services that have been requested. This information is not given to or used by third parties, unless medically required, like for referral to a medical specialist or other health service provider.


When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.  We refer to this information as “Order Information.”

This information is only available to Masterton Foot Clinic’s administrative personnel. We may use a subset of this information for customised marketing purposes, directly from us to you. Some of this information is classified as sensitive information by the Privacy Act 1993. We make the assumption that in giving this information to us, you consent to it being used for the intended purpose.

We may use or disclose personal information for quality assurance, training, billing, liaising with government offices, ACC, insurance companies & health link regarding payments or rebates.


  1. Information volunteered by you

If you volunteer information for a particular purpose, for example a personal profile, survey, or questionnaire, then this information will be used exclusively for the purpose for which you have provided it.


  1. Disclosure to the government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.


  1. Information Request

At any time you may review or update the personally identifiable information that we hold about you by contacting us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

If you have any questions regarding our privacy policy, or if you would like to make a complaint, please contact us by e-mail at info@mastertonfootclinic.co.nz


Medical Information Disclaimer

  1. No advice

Our website contains general medical information. The medical information is not advice and should not be treated as such.

  1. No warranties

The medical information on our website is provided without any representations or warranties, express or implied. We do not warrant or represent that the medical information on this website will be constantly available, or available at all; or is true, accurate, complete, current or non-misleading.

  1. Medical assistance

You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare providers. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

Interactive features

Our website includes interactive features that allow users to communicate with us.

You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading. Any assistance you may receive using any of our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.